Five-working-day request window
You may submit a refund request within five working days from the purchase date. Send the request from the email address used at checkout and include your order or payment reference.
When a refund may be approved
- You were charged more than once for the same purchase.
- The suite was not delivered and we could not restore delivery.
- A material technical problem prevents normal use and could not be resolved after reasonable troubleshooting.
- A refund is otherwise required by applicable law.
Digital delivery considerations
Because the suite is a downloadable digital product, a change of mind after successful delivery or use will not normally qualify by itself. Each timely request will still be reviewed fairly, and this policy does not limit non-waivable consumer rights.
How refunds are processed
Approved refunds are sent to the original payment method. After approval, the payment provider or bank may require additional processing time. Access to the refunded download may be withdrawn.